The ride itself was wonderful. There were only 4 per gonola so it was very comfortable. The serenader was located in another gondola but we all stayed close. The problem was finding the meeting point. More instructions are needed. Also, we were the only ones to go to dinner afterward and we were left standing there wondering where to go. The ticket was taken by the gondola people so we had to ask him for the paperwork and directions; it was not obvious and should be included in the instructions. It was a few blocks away. The dinner was great, once we found the place. The people were so nice. Actually, I left my purse there and the waiter came running after me. Very nice, honest people. Overall, the experience itself was great, but Viator dropped the ball with instructions.
The train ride into the Alps was one of the most awe-inspiring sites I've ever seen. The picture of the train in the ad is a little misleading in that the glass-roofed cars are an additional cost but luckily it was a beautiful day because we were in an open-air car in the back of the train. It was windy and sunny and beautiful. The open-air car was really not that bad. The biggest complaint is the FOUR HOUR bus ride to the train station in Tirano. I was dissapointed to see that there was a train from Milan that we could have used and spared the bus ride.