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Bernard K

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Bernard K

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Nov142013

Tour/Activity

Universal Studios Hollywood and Night Tour of Los Angeles from Anaheim

Anaheim - Buena Park, California

My Rating
2 star rating: It was OK, but could have been better

My Review

Universal is awesome and a must go to. The night tour was nice with a great tour guide. The day started out somewhat stressful as we were confirmed (twice!) for a pick up time at our hotel as 7:50 am and the bus arrived at 7:10 am (as we found out when the front desk called our room to say the bus was out front waiting for us). As we had the problem of not being picked up AT ALL for our twice confirmed LA Day Tour two days before we had re-confirmed everything for this day! VIATOR and THEIR PROVIDERS need to get their lines of communications oiled. For instance, I think Viator gives the times the tours leave the central station (where all the buses converge and people transfer from their hotel pick up buses to the tour buses) instead of the hotel pick up times. REALLY...this is your business. Of the three tours we did on our short 4 day stay in LA each tour caused us stress...who needs stress on a holiday?? The tours were all great but the transporting did not go well for us. On day four we went to Disneyland, got ourselves there and back and had a wonderful stress free day!

Nov122013

Tour/Activity

Catalina Island Day Trip

Anaheim - Buena Park, California

My Rating
2 star rating: It was OK, but could have been better

My Review

Catalina is a beautiful island and the 4-5 hours we spent there were wonderful. It was a long day and we expected to get back to the hotel shortly after dinner. In the morning our new, clean coach picked us up at our hotel and then picked up others at their hotel. We were dropped off at the marina and were picked up there in the late afternoon. We just assumed we would be taken back to Anaheim to our hotel but instead we were driven out to "Surf City??" which was 55 minutes in the opposite direction to pick up another party. When we got there, there was no one to be picked up (they had gone back by taxi, we guessed) so my friend and I were the only two people on the coach for almost three hours night driving in LA traffic. The bus driver was a dear and was just as annoyed as we were. Back at the hotel at 9:15 we had not eaten dinner yet, and did not get to eat, because the ONLY restaurant within walking distance had closed at 9:00. OK though, as the hotel sold nuts, chocolate bars and ice cream bars!! What I learned about booking tours is get all the information about travel times to and from the venues you choose to see. I try to remember the good about that day!!

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