We use The Red Bus Hop-on Hop-off almost every city we visit and, like several reports we read on other review sites, we agree that Copenhagen is signifucantly the poorest we have ever encountered. The age and quality of red double deckers in Copenhagen vary enormously as does the helpfulness or lack of it by the staff. Main problem is with the audio equipment whih simpkly didn;t work at a number of seats. the driver dismissed it saying it must be the headsets - it wasn't - the control boxes were obviously broken. Also, one bus stopped for 45 minutes without telling passengers on board that they were taking a break The driver knew a lot of the pax were cruise pax who have a very minted time ashore. For an international brand/ "franchise" this poor service is simply not good enough.
We use the red double deck hop-on hop-off wherever we go and know the "brand" well. After some initial difficulty, finding exactly where it departed from, the driver did not instantly recognise the Viator voucher but did eventually accept it. The bus was aging a bit but the audio visual worked well and the tour was enjoyable.
We use the red hop-on hop-off double decker wherever we go so we know the brand well. We were very surprised that on our bus there was no multi choice language audio system. The guide spoke through a microphone. If we had been German or fluent in German we would have had what was obviously a well informed and apparently very humorous visit. However the descriptions in English were, to say the least minimal, spoken at speed in a thick accent very difficult to follow. Hamburg franchisee should ensure that their buses are up to date with audio multilingual. if they are not don't use them, use one of the other competitors who have.
Early check in at Paris Vision was rather disorganised; they could better orgabnise the various group check-ins to speed things trhough a bit. That was the only slight negative and we thoroughly enjoyed every moment of this tour. The guide was first class - just enough information to be interesting and never hogging the microphone. For info, she should note that Churchill was primarily the Prime Minister of Great Britain of which England forms a 1/4 part. A very tasty 3 course lunch with wine and coffee was enjoyed at the Caen Museum of Peace. The beach visits were fascinating and well explained with plenty time to explore the batteries etc as well as the beautiful cemetry at Omaha Beach. A long day, very well organised and very comfortable. Thank you.
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