colleen r on Viator.com

My Profile

Dec302012

Tour/Activity

Skip the Line: Statue of Liberty and Ellis Island Walking Tour

New York City, New York

My Rating
2 star rating: It was OK, but could have been better

My Review

Both island was shut due to hurricane sandy but tour guide was very knowledgeable, not sure y we had to meet in manhattan when the tour starts in the financial district!

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Dec292012

Tour/Activity

Walking Tour of Ground Zero with Optional 9/11 Memorial Admission

New York City, New York

My Rating
1 star rating: I do not recommend this

My Review

Guide was terrible, no access for strollers which wasn't told about before, left the tour early

Note from Viator
Thanks for your feedback. We pride ourselves on the quality of our guides so we are sorry that you found this one unsatisfactory. Our guides have all received outstanding feedback so we would like to know in what ways we may improve the guest experience.

The tour route has elevators for strollers and the handicapped however recently the elevators, which are beyond our control, have been out of service. We are amended our tour to state that it is no longer accessible for these guests until such time we feel elevator service can be relied upon.

Thank you again for valuable feedback and happy travels!

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Dec282012

Tour/Activity