We stayed overnight in Mainz and started our Rhine cruise from there. I would suggest that Viator let those who have booked know the street intersection where one must enter the dock area, as well as providing a bird's eye view map. If we had traveled by bus, instead of by taxi, I have no doubt we would have missed the departure time. However, we had an experienced cabbie, who got us there with a half-hour to spare. Keep in mind, Viator, that lots of your guests have never before done this activity. That said, here is the good part: Boarding was very good, no hassles. Finding a nice view from the boat was easy, there are lots of very good seats from which to view the river and sights, both inside the boat and out on the deck. There were a lot more castles than I thought we would see - many, many nice towns and lots of castles. I was very happy with the rate of speed, the food on board, the announcements of the castles, the crew, the restrooms, the chairs and indoor seats. I would highly recommend this tour. The price is a VERY good value. We saw a lot and had a good time. We disembarked in Koblenz (could have used directions to the rail station) and had a good walk through the town. I am very glad that we chose this Viator tour.
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