Organisation by the tour operator was very poor. Complimentary hotel pick-ups were very early and we were then left standing on bus top for 40 min, before we were allowed to enter the tour coach. The use of bus toilel was only allowed in an emergency (and only by permission from the guide). Considering that we only had one stop during 5 h journey that is not acceptable. The breaks during the journey were too short. The guide didn’t inform us about the day’s program and as this was slightly different from Viators tour description this was unfortunate. In general the guide didn’t do much guiding. She only read a short history of Czech from notes and she hadn’t even bothered to familiarise herself about the content beforehand. She also didn’t notice that one quest didn’t return to the coach in Prague until 4 hours later in Austrian border. I understand that a guide can do when people fail to arrive, but at least a guide should knows that she has lost a guest. It’s a shame that the tour operator's service was so bad, as the Prague local guide was really good and the city is beautiful.
The best tour I have ever attended! Wonderful locations, great food and vine and the excellent guide Stelios, who really made this tour amazing.
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