Francesa was AWESOME! We (couple with 19 year old) toured in 100-degree heat and the time just flew for all of us. We were all captivated by her knowledge of ancient Rome which made the ruins come to life. We need to take this tour again to take in all of the information that she was sharing. It made all the difference between viewing the Roman Forum and saying to ourselves "Rock. Big Rock. Broken Rock." and viewing the Roman Forum as the amazing, real community that it was. We can't recommend Viator or Francesa enough. PS: Love Viator's phone support too!