Sandra L

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Sandra L

Sandra L

USA

Nov242010

Tour/Activity

Santiago Airport Private Arrival Transfer

Santiago, Chile

My Rating
5 star rating: Highly Recommended

My Review

We couldn't have asked for better service! Driver and interpreter/translator were both wonderful. Translator was particularly helpful and even helped arrange transport to Valparaiso next day. Kudos to Viator.

Jun262008

Tour/Activity

Paris Rail Day Trip from London

London, United Kingdom

My Rating
2 star rating: It was OK, but could have been better

My Review
Viator needs to get better service from this tour operator! We booked 2 months in advance and, instead of being seated together, were assigned separate seats, each next to single tour passengers, both to AND from Paris. Yet 2 folks who booked directly with the tour operator the day before got 1st class seats at 2nd class prices "because 2nd class was full." If anyone was to be bumped to a higher class of service, it should've been folks who booked early. Why did we have to call the tour operator long distance "24 hrs ahead to confirm"? We confirmed 60 hours ahead, but the tour was nonrefundable anyway--a useless expense considering we couldn't even sit together for 5 hours' travel time. Clearly, the operator caters to clients who book directly with them--very disappointing considering that we have been pleased with Viator tours prior to this experience.

It would've been much better and cheaper to book the train ourselves and buy a hop on hop off ticket in Paris. At least we could've traveled together, which is usually what's intended when you book a tour for two. Paris was enjoyable, but Eurostar was dirty--subways and trains in NY and Chicago are cleaner.

Jun252008

Tour/Activity

Edinburgh Rail Day Trip from London

London, United Kingdom

My Rating
5 star rating: Highly Recommended

My Review
The trip itself was wonderful. The train is quality all the way even in 2nd class. Time in Edinburgh was just enough to get a good feel of city, explore, and enjoy the castle. Would recommend this to anyone with limited amount of time in London who wants to also experience Scotland.

However, we weren't impressed with the tour operator. We arrived at Kings Cross Station early, as specified. The tour operator's contact was hard to find, was 5 minutes late and then just handed us our packets and left. None of us knew where to get the proper train; we asked for help from police in station. When tour was booked, the least we expected was to be pointed in proper direction. We easily could've bought our own tickets otherwise.

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