On our departure we had an early flight and our pick-up time was 0400am. The Viator representative was at our hotel on time. He also had a large van and loaded our luggage and took us to the airport and dropped us off at the right terminal. I would use Viator again when I travel.
After picking up our luggage and proceeding to the lobby area we were met by our Viator representative who was holding our name placard. He led us to their spaceous van where he loaded our luggage and then proceeded to take us to our hotel. He was very professional and helpful. Would certainly use Viator again.