Los Angeles, California
First we were concerned about getting on a van and secondly we were concerned about getting to the port on time. The loading procedure was complete chaos and, after getting on a van, it seemed that we were going to keep circling the arrival area until we had a full van load. However, after making the second drive through we continued on our way and learned that the driver will make a second pass in hopes of picking up more passengers. After arriving at our destination, and reflecting upon our experience, we concluded that, while we hate the load process, overall we had a good experience; the price was fair, we arrived at the port without being in a large group of people and the driver was very helpful with our bags. Therefore we would definitely use this service again.
Hope you do something about your loading process and recognize prepaid customers for loading. You seem to have the computer setup to accomplish this easily.
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