Our guide was lovely and knowledgeable - we very much enjoyed the history on the walking tour. All headsets were in proper order and the meeting point was easy to find.

The best investment. Having a guide take us to the water taxi, having the private ride with all our luggage and someone to help manuever the square for us and take us to the front desk of the hotel was simply delightful. We had difficulty finding the desk at Marco Polo Airport and most folks that we asked did not know what we were referring to - we found a ticket agent who directed us towards the water taxi desks and we then were able to easily identify our check in point. I would recommend this way to travel to your hotel destination.

This was a wonderful way to end a very full and busy day. The evening weather was just perfect adding to the ambienc of the gondola ride and serenade. The five of us thoroughly enjoyed this treat.

We did the full day tour and this is definitely worth the time. The guides are extremely helpful and knowledgable. The history behind the paintings and the full explanation of Michaelango's David was outstanding. We had a problem and it really was very unfortunate given the price for the tour per person and there were four of us on this tour. Our train ride from Lucca was longer than anticipated and we were late to meet our tour; that said we called the local number for Dark Rome and were told where we could find the tour to join. Our guide Anglea found us and she was simply the best; unfortunately our headsets (3 of the 4) did not work and the tour operator had no way to replace them. Our tour guide had to keep asking the others to let us up front to hear her and this caused some dismay among the group. We feel very strongly that the tour operator needs to provide a better means for these incidents. Once the tour starts there is still the possiblity of having technical problems and there should be a way for the tour guides to have access to outside help for replacement.