Chichen Itza was a fantastic place to visit, but this tour did not meet the description as two of the main reasons we booked this particular tour did not actually happen.
From the tour description:
•Visit parts of the UNESCO World Heritage site that other tourists don't see
•Experience personalized attention on this small-group Viator Exclusive tour, limited to 19 passengers
Reality was that in touring the site, our group had about 40 people led by one archeologist. This was twice the number of people we expected. On the bus back, we were told they were surprised how many people wanted to take the tour. That is no excuse. Booking should have stopped once 19 people were booked.
Also the reality was that we did not visit any part of the site that every other tourist could not also visit.
A good tour, but it did not deliver what was promised.
Tour was as described and was excellent.
Pickup time information was not accurate. We were told pickup would be at 6 PM and to be ready in the hotel lobby by 5:45 PM.
Actualy pickup time was 6:20 PM. We wasted over half an hour waiting for what was supposed to be a pickup bt 6 PM.
Note from Viator
Note from Viator: Thank you for your review. We apologize for any inconvenience you may have experienced during your tour. We have contacted the tour company and have amended the departure time. Thank you for helping us ensure the quality of our tours.
Wonderful excursion from pickup to return to hotel.
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