Small group of 8, our driver and tour guide Andre was very knowledgeable, friendly and helpful throughout the tour and made it a really great day out. Fatima - an incredible spiritual place; Nazare - spectacular views of the town from the clifftop, and great lunch at the recommended venue; Obidos - a most interesting medieval town. All in all a tour well worth doing.
A really great tour; Carlos our guide was very knowledgeable, friendly, considerate and helpful throughout the tour, and made everyone feel very happy to be part of his tour group. Each of the tour guides used within each city was very knowledgeable and helpful, and made the specific city visits really good. And our driver was really good. Each city visit was excellent, and the places visited were excellent.
The disappointment is that the local tour operator does not do collections nor drop-offs at all hotels - and what is the criteria for being collected at some hotels and not at others? This was not explained to us at any time during the process. When we booked online through Viator, we made the special request that we wanted to be collected and returned to our hotel. At no point through the booking process were we advised that this would not occur; we found out 48hours before the tour when confirming with the local operator!!
Viator, you have problems here in either getting the message through to the local operator, and/or ensuring they are going to act on it!!!
This meant that most people had to find their own way to and from the tour starting place, with the luggage they needed for the 4 day tour, and be at the starting place by 8:30!! And there was no staff in attendance until 9:00, so everyone was standing in the street waiting for the office to open! Quite inconvenient and providing a disappointing start and finish to the tour experience.
The actual tour is 4 stars - the overall tour experience is 1 star.
A good day tour; our guide was knowledgeable and friendly, and the bus driver was very good.
In Avila, perhaps we could have spent time in the Cathedral instead of only viewing it from the outside?
In Segovia, perhaps we could have spent more time in the Cathedral to look at all of the side chapels, and not just those around the choir stalls?
The driver co-ordinator was waiting at the Customs Exit for us; the service was very good, the driver was very nice and courteous,the vehicle was clean and spacious, and the journey was completed in the most efficient manner
The tour was very good; a very nice, knowledgeable and courteous tour leader/driver. The tour bus was clean, comfortable and spacious; the 2 chateaus/palaces were really well worth visiting and the lunch included in the price was really fine [3 good-sized courses, plus wine, water and coffee].
Perhaps more time could be provided for the Fontainbleau visit to enable some time to visit the gardens as well as complete the entire tour of the palace interior provided. On our viist, there was not a large crowd and not all of the palace rooms were open - yet we were only able to complete the audio guide tour of the palace rooms in the time provided
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