Flying into Hawaii was exciting as it was my first time but a seasoned traveler after all, so I had a lot of expectations, When you get to the airport, its very open and you can easily miss your contact, so look closely when you arrive for your contact with the small sign, when I got to the van, it seemed very unorganised but I just kept telling the driver where I was going, once in the van, I experienced a smooth safe trip direct to the hotel, For the price paid, I would recommend it, even with these little bumps and take the van again.
The operator met me directly at the doors, As I live in England, I think my white skin gave me away as a tourist! LOL but the operators were happy and friendly people, once in the van, it was directly to the hotel with out any issues. I would recommend this service.
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