We weren't met by any representative as we were instructed, therefore meaning we had to call the company 5 minutes before our departure time to only be told to find the boat ourselves. Despite booking a "family friendly(i.e no alcohol) cruise, there was a stag party drinking unlimited free beer. Bitterly disappointed with the experience and have since complained to viator, which they have so far ignored... Poor organisation and not what we paid for at all. Really disappointed as it had the potential to be a lovely trip.
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