We were picked up at a close meeting point to our hotel, we used a porter from our hotel and he took us straight to the correct boat; which was waiting for us at the appointed time. It was a straight-forward and prompt trip to the airport and we were on our way home.
WOW! We were collected from the cruise port by a lovely English speaking lady who took us from the disembarking point to our water-taxi; and what a taxi. Gleaming timber, cute driver, took us to the back door of our palace, and that isn't an exageration, we stayed in a palace hotel in the Royal Suite OMG!
Transfers were excellent and would definitely book via Viator again.