The cruise vessell was both modern and clean and our trip on a Wednesday was not overcrowded. The staff were friendly and efficient.. The "Tram" was not a "real tram" but a bus chassis that resembled a tram, however it was both clean and comfortable. The driver was friendly and his commentary very interesting. It was a relaxing way to see the sights. The lunch was both fresh and delicious, and overall a worthwhile experience.