It was a small group of us (just 7 people), but our tour guide Jason did a really great job entertaining us as and he had made sure all of us trully enjoy our experience. Cannot say enough how thankful we were for that - he is very cheerful, polite and knowlegeable person. We will do Capilano and Grouse Mountain tour again for sure.
Well, this tour was a disaster from the beginning. First of all, we were scheduled to be picked up from the hotel at 7 am. But the bus arrived at 7:50 am and by the time we got to the meeting point the main tour bus was full of other tourists and my friend and I had to be split (we were not seated together). No apology for delayed pick-up. The bus driver was very cranky and unhappy. On our way to Quebec air conditioning in the bus was turned on and it was just freezing! When we reached first stop passengers asked the driver to turn the temperature up as it was unbearably cold in the bus. Since it is a middle of July, no one had had any warm clothing or gloves. The bus driver replied that air conditioning doesn't work and we're all stuck with what we get. Our departure time from Quebec was scheduled for 6 pm, but upon our arrival to the meeting point we were told that the bus had issues with one of the wheels and the wheel had to be replaced. So, we were asked to return to the bus 45 min later. Because of delay with departure, we were not dropped-off at our hotel (as was originally booked by us), but were left three blocks away from it. Very disappointing tour and wasted money. Not to mention that operational condition of the bus (air conditioning, wheels etc.) supposed to be checked prior to the departure to ensure safe and comfortable trip. Cranky staff is also a big downside.
We'd like to say special thanks for all of those who organize these tours to explore Vancouver city on Hop-on-hop-off Tours. Our special thanks to the driver in white shirt, who was on the route on Wednesday, Sept 5th, 2012 at around between 3-4 pm. Unfortunately, we don't remember for sure if his name was Alan or other, but he was just great! We did similar tour in Toronto and being able to compare can definitely vote for Vancouver staff - tour guides there are friendly, cheerful and very polite. Not like Toronto tour operators. Quality of information and the way it is presented is on a very high level - thank you for that!
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