Communication from me via email was efficient and easy, however that company not having my reservation caused a one hour and 15 minute delay for my pick up. I had to call the company to get picked up. The bus ride to the transfer point was timely and the bus was clean, the tour guide was knowledgable and easily understood and made sure I found the correct bus to be on for my tour, he was going to Masada I was going to Bethlehem. The transfer bus was clean and the driver was nice. The driver and guide from Bethlehem were excellent! We were able to avoid long lines, they had incredible knowledge, made sure all 8 of us on the tour had a chance to see and photograph everything we wanted, and made sure we were on time for all sights. After the tour we were taken to a store that had quality items as well as kitsch items. I did not feel pressured to purchase. I enjoyed the hospitality of tea or coffee. The bus back to Jerusalem was late and the driver dropped us at Jaffa Gate instead of the hotel due to of the ladies on the tour requesting that they be dropped off at the Jaffa gate. The driver refused to take us to the hotel that was the original drop off point. We had to walk. Thankfully one of the other tourists knew where we had to go. My rating for the tour guide and driver in Bethlehem is a five plus, my rating for the Bein Harim part in Jerusalem and my pick up 2.5.