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Oct022012
Tour/Activity
New York City, New York
My Rating
The service we received from the staff on site was great. Because of the weather, our tour was cancelled (after waiting in the seating area for over an hour.) Calling the viator office for a full refund was simple and smooth.
Oct012012
Tour/Activity
New York City, New York
My Rating
EXCELLENT. One member of our party was in a wheelchair and the process of getting her up to the observatory deck was smooth and went without a hitch. Very efficient and helpful staff! The view was amazing and I was heartily recommend the Empire State Building Tour.
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