Hong Kong, Hong Kong
What seemed like a great deal turned out to be a Nightmare. 1st retrieving the card was a hassle after walking around for 20mins trying to find the building (which had a small sign), then once found trying to explain to the company where I purchased the card from took another 15mins. Now we are on our way only to find out that the Hot Air Balloon ride wasn't operating for mechanical reasons, the Cruise on the water you needed to go to another location in order to validate the card. which I we told on the site that the card gives you easy access to these trips.??? Each place we arrived at we were turn away because, One we did not get a guide or book that list the 4 options choose from. Two we did not know we had to validate each activity before arriving at the location. We ordered the card because, the other reviews were great. However they did not tell the whole story. I would not recommend this card its inconvenient its a hassle and waste of time.
Note from Viator
Note from Viator: Thank you for your review. We apologize for any inconvenience you may have experienced during using the pass. We have contacted the tour company and have addressed your concern with them. Thank you for helping us ensure the quality of our tours.
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