London, United Kingdom
Very knowledgeable tour guide, good driver and bus accommodations. The tour covers a lot of ground both in terms of sites visited and geography which has the usual "wish there was more time" and "wow we saw everything" challenge. There was an unofficial poll of the best impression and Windsor Castle came from the lowest expectation to the most favorable. Indeed the castle tour was well developed for groups and large crowds giving a real indight and view to the cultural treasures. Only critique was the operator of the tour "Elite" and departure point was not clear. There are many different tours departing from the same geography and none say "Viator" and the tour delivery "Elite" was a mystery. .
Black Eye for Viator in failure to disclose the departure point and tour operator. Travelers without satellite phones have challenges calling to confirm tour attendance and departure points. The tour delivery and the departure or pick up spot not identified by Viator earns a black eye. The tour of Lyon was excellent and Hop on and Hop off well known to the Lyon Tourist Board and saved our tour. The Hop on and Hop off is a quick orientation to this very nice city.
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