San Diego, California
The seal tour was excellent. Captain and narrator were professional and provided good service and information. Unfortunately, the management/reservation system leaves much to be desired. The company does not allow seats for a specific tour to be held even when they have been paid for weeks in advance. If we don't show up, which becomes our problem, they have the money even if the seats are empty. I complied with their request to confirm reservation 48 hours in advance. Person on other end didn't really care and never asked for confirmation number. Our party walked over a mile to the next duck location. In today's high tech world, and with others in the business to ask how they do it, surely this company can manage to book seats for a specific tour if customer prepays.
It's difficult to give a star rating since the tour was 5 star and the management/reservation system doesn't rate 1 star. Since the review submission requires a star rating I will submit 3 based on the above remarks.
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