Shirley R

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Shirley R

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San Juan, Puerto Rico

My Rating
2 star rating: It was OK, but could have been better

My Review

Although I requested a sedan for wheelchair accessibility, the company showed up with a large van that was not wheelchair accessible. They reported that they were not told by Viator that wheelchair access was needed. They eventually provided a wheelchair accessible vehicle, after delaying my trip to return the other vehicle and to obtain the wheelchair accessible vehicle. The return trip was fine as they were fully aware of the need for wheelchair accessibility!

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