Our Tour guide for both the tour and Sienna were fabulous! The bus was comfortable and the company GREAT! We enjoyed the itinerary, the history, and the sites were fabulous. The only thing I would recommend is when us as customers are supposed to be at the meeting point by a certain time, that that is the go time. We ended up losing over an hour because someone was late, then we turned around and waited again for a person who never showed. This ended up eating into our time at Lucca- which we really wanted to see more of. Other then that recommendation, the tour was perfect and a highly recommended addition to a Florence trip!