While the ruins were magnificent, the guide was the worst we have ever had. Our trip started with the driver and the guide arguing about the easiest way to get to the city. While most of the people on the tour thought this was an English only tour, the guide also had to speak French and Spanish throughout the tour. It was very disjointed. He read from a manual and it was as enthusiastic as listening to someone read a phone book.
When we got to the site, we were discouraged from using the bathroom, "because there are too many important things to see". We were rushed through with NO time to stop and wander. Questions were definitely NOT entertained. When I attempted to ask one, I was cut off and told he would answer the question later, but we had to move on. We were mostly a group of people in their mid 50's and up. One gentleman with a cane said to me "this is certainly not a contemplative tour."
At one point, the guide rain after some high school students and told them to stop running and yelling. They certainly weren't bothering us.
The guide lectured as if this was a group of college students, and it was extremely unpleasant. Several of us felt this way. While we have used Viator as a booking agent for other tours, we definitely will not use the tour company that ran this trip ever again.
This could have been a marvelous tour, and it was completely ruined by the guide. And, to end it on just the right note, the bus driver and the guide again argued about the route back to Rome. This was a wasted four hours.
Fabulous trip! Our guide was exceptionally pleasant and knowledgeable. We had a wonderful afternoon touring the villas. Definitely recommend this tour. Ask for Lucca to guide you, and you will not be disappointed.
We had a terrific time both days of our tour. Gongola, Luis, and Augusto were incredibly knowledgeable. The small tour format allowed us to chat with them and the others on our bus. This was the highlight of our time in Portugal. Well done!
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