I landed at the International terminal in Barcelona. The office was closed with a sign to go to the other terminal. This required taking my luggage on a bus that I had to search out. I now waited a half an hour for the shuttle to go to downtown Barcelona. The van driver could not figure out how to get to my hotel so he told me I had to get out and walk through the deserted narrow streets of the Gothic Quarter at 10 PM with two roller bags and without a clear direction. After 15 minutes I found the hotel asking for help. The hotel was located just off the cathedral square and was readily accessed by a cab to return me to the airport. I would never use this subcontractor again! No stars, but 1 was required to submit this review.
Was met as expected upon arrival. Despite calling to confirm my transfer 48 hours in advance for my return, the company had no record of the transfer. By chance I called from the hotel lobby when I went down and they said they would call a driver who showed up20 minutes later. Not the most reliable experience I have had.
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