Rio de Janeiro, Brazil
Most terrible experience ever!!! Got an e-mail saying that we had to call a Brazilian number to confirm that we would be attending. I rang this number and she said that hotel pick up was 1.50pm and I made her call it out again to make sure and she said one, five, zero. Told me I would get a confirmation e-mail with the time which I never got.
We waited at hotel from 1.30pm and at 2.20pm we asked front desk was there a problem. They said someone had called to hotel at 12 looking for us and drove off when we were not there. The receptionist rang the company who were exrtemely rude on the phone and they said they had come at 1and we were not there. The receptionist advised that they had come at 12 and not 1 and they guy on the phone got very angry and said this was not true! They said if we got a taxi to the stadium they would meet us with the tickets to the match. Our hotel arranged out taxi and thanks be to god the taxi man was fantastic.He found the tour bus and the driver gave us tickets. NO tour guide as promised. We made our way into the match to the end that the tickets advised and clearly there was no tourists on this side of the pitch. We were out in the blazing sun in the middle of all the die hard Flamingo fans. No body told us where to get the bus on the way out so we left 10mins before end and paid a fortune on another taxi back to hotel.
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