New York City, New York
The helicopter and cruise were well organised and enjoyable. However, Viator had sent not our booking details to the ticket rep and consequently we were told there was no booking and possibly no room on the helipcopter. This was despite the fact we had a confirmation email and an email reminder from Viator. The rep was able to trace our booking and explained that Viator had amended the time and date but had not forwarded the updated booking information. Thankfully the ticket agent was able to arrange our cruise and there was room on the helicopter but the waiting and uncertainty was not a great start to our holiday and we were left with the impression that Viator was unprofessional and unreliable.
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