New York City, New York
We paid for the Gold package, which included all drinks and "upgraded" menu. The service was awful, we had to constantly try to attract someone's attention for food and drinks. We ordered the "shrimp cocktail" as a starter, this was $10 per person extra, despite the all inclusive package paid. The "cocktail" sauce was in fact ketchup, we complained about this and refused to pay for this at the end of the evening. The main meals were luke warm at best, desserts were OK, but limited. At the end of the night we complained again about poor service, lack of availability of drinks service when adjacent tables were being waited on far more frequently than ours. The response we had was "your drinks are free anyway". This is a shocking response, we paid the equivalent of £120 per person for the "Premier" package, totally unacceptable service and response for this kind of money. It was abundantly clear that the waiters and waitresses were serving people who were running up large drinks bills so that they could have a larger percentage tip from these bills at the end of the evening, while we were left high and dry with poor service, less than average food and poor value for money. I am not one to post bad reviews, but from this experience I can only relate what happened to us on that evening. As this was a special treat as part of my 60th birthday year I have to say it was hugely disappointing. A totally unacceptable experience which will never be repeated,nor ecommended to anyone who knows we made this trip.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2014 Viator, Inc. 330220 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.