• USD ($)
  • English
Philip L

Report problem

My Profile

Philip L

This member is not sharing any profile information publicly.

Mar302013

Tour/Activity

New York Dinner Cruise

New York City, New York

My Rating
1 star rating: I do not recommend this

My Review

We paid for the Gold package, which included all drinks and "upgraded" menu. The service was awful, we had to constantly try to attract someone's attention for food and drinks. We ordered the "shrimp cocktail" as a starter, this was $10 per person extra, despite the all inclusive package paid. The "cocktail" sauce was in fact ketchup, we complained about this and refused to pay for this at the end of the evening. The main meals were luke warm at best, desserts were OK, but limited. At the end of the night we complained again about poor service, lack of availability of drinks service when adjacent tables were being waited on far more frequently than ours. The response we had was "your drinks are free anyway". This is a shocking response, we paid the equivalent of £120 per person for the "Premier" package, totally unacceptable service and response for this kind of money. It was abundantly clear that the waiters and waitresses were serving people who were running up large drinks bills so that they could have a larger percentage tip from these bills at the end of the evening, while we were left high and dry with poor service, less than average food and poor value for money. I am not one to post bad reviews, but from this experience I can only relate what happened to us on that evening. As this was a special treat as part of my 60th birthday year I have to say it was hugely disappointing. A totally unacceptable experience which will never be repeated,nor ecommended to anyone who knows we made this trip.

Mar282013

Tour/Activity

Manhattan Sky Tour: New York Helicopter Flight

New York City, New York

My Rating
5 star rating: Highly Recommended

My Review

Excellent trip.Very well organised. Dave, our pilot was very helpful at all times. Thoroughly enjoyable experience.

Mar282013

Tour/Activity

Top of the Rock Observation Deck, New York

New York City, New York

My Rating
4 star rating: Recommended

My Review

Great views of the city, we made the mistake of going during the day. Would be better at night.

Viator uses cookies to improve your experience on our website. Learn more about how we use cookies and how to change your cookie settings | Close message