My husband and daughter and i booked a private tour in Rome.First of all there was some confusion with where we were suppose to be picked up.On our voucher it said to go to the custom gates but there are no custom gates so as soon as we got of the ship we saw people outside holding signs,so we thought that one of them could have been our driver but not to be.We went to the free shuttle and the driver was waiting at the port gate where the free shuttle drops you off.So when it says to catch the shuttle and go to the custom gates,what they mean is go to the end of the port gates.
The shore excursion starts at 9.00 am but our ship dock at 9.00 am and did not start disembarking till 9.30 am,that is the reason why i choose to have a private tour for my family.
After the confusion was sorted we had a late start as it is about an hour and a half to get to the Vatican. Overall the whole experience was absolutely amazing.Our guide Lauren was very well spoken in English and showed us lots of beautiful places,given the short time frame we had.She was more than a guide to us.Our daughter was sick so she took us to a Pharmacy and spoke Italian to the pharmacist where i would not have a clue how to speak Italian.I give Viator shore excursions a 10+ out of 10 as this was our second booking with them and they were true to there word.Thank You from the Terry Family (Brisbane)
Hi My husband and i traveled from Brisbane to Venice and after a long trip we did not want to try and find our own way to our Hotel.Thanks to Viator they made our very first time in Venice a much enjoyable one.
We traveled on a shared taxi and we met people from different countries.We felt sorry for a couple of ladies trying to push there luggage to the dock so my husband went to help them,as for others that were travelling on the same taxi with us didn't care and made sure that they got there.I knew that they would have to wait for us before they could leave.There attitudes were very poor, if they think that they are better they should have booked a private taxi.
The driver was very helpful and kind and he didn't mind that my husband and i stood up at the back taking in all the beautiful views Venice had to offer.
Overall the service was excellent but people must realise that it is about a 10 minute walk to the dock and with heavy luggage it can be a struggle.
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