Tel Aviv, Israel
Our Tour Guide, "Ayyha" )sp?) was less than pleasant. We had signed up for the Dead Sea Tour only, but it became evident that people going to Masada were also on our bus. Our Tour guide offered to include us on the trip to Masada, and we also wanted a massage; this proved to be impossible to discuss with her. Any questions from us regarding price, or how long things would take were met with responses like: "look - do you want to go or not...you must decide now..there is no time to discuss". Some customers left the bus by accident when we arrived at the Dead Sea, and rather than explaining politely (they spoke very little English) our Tour guide referred to them as "Taiwan" and hollered at them: Taiwan - you -get back on the bus!" over and over again until they figured out what she wanted. She never explained things very well and seemed like she would have rather been anywhere else than there. The stop at the factory would have been fine if we hadn;t been attacked by sales people who kept trying to order us into a sales room for a sales pitch. The experience did NOT encourage us to buy from them. Our bus was a "Sasha" tour bus, and our trip was Friday the 2nd of November, I believe. We really feel that the web site could be better at explaining what our options were and how much it would cost. Trying to extract this information from the Tour Guide was not possible...we would have been better customers...no one likes to feel like they are being railroaded.
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