The driver/alledged tour guide did not provide a lot of information. He spent most of his time and conversation with the other person on the tour beyond my family. We did not stop for shopping except across the street from the divers which a small shop that did not have an appealing variety of items, and was at the small shop too long.. We spent too much time waiting for the divers to perform. It was a lousy tour and not worth the money.
The driver who picked us up from the airport stated that they would pick us up from the Grand Mayan, and that when I provided Royal Tours with our room number that he would come up to the front lobby area of the resort to pick us up.
I provided Royal Tours with our room number on April 7th. We called the day before (4/19) our pick up date to return to the airport to re-confirm.
On 4/20/13 after waiting in the lobby pick up area at Grand Mayan 20 minutes before the scheduled pick up time and 17 minutes after the pick up time, I found out the van was down the hill on the street, not in front of the Grand Mayan lobby to pick my family up, as the Royal Tours driver told us (4/6/13) would happen on 4/6/13. The driver stated he was not allowed to drive on Grand Mayan property to pick us up. I would have expected that if he arrived on time and discovered this problem, he would have come up to the pick up point on property right way, not meet me close to the bottom of the hill late as I had to walk down the hill in order for him to be allowed on property. He should have walked up the hill to inform me right away at the pick up. The delay of 25 minutes in total made us have a late arrival at the airport.
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