I was very disappointed in the champagne tour. We purchased a trip to the Moet and Chandon and Mumm vineyards and were not informed until we were on the road to Champagne that we would not be going to either of those facilities. Instead we were taken to a small processing facility in Reims and another small vintner. That was not the trip we paid for. The logistics for the trip were also very poor. We stopped for a brief 20 minutes at a cathedral, which we did not even get a chance to see because it took us 20 minutes to find a restroom, then we continued to the processing facility then back to the cathedral area for lunch. We only had 1.5 hours for lunch and very little was open. We stopped at the first restaurant that was open and waited 1 hour for our meal so we only had 15 minutes to eat before racing back to the bus. We were chastised for being five minutes late. From there we went to the small vintner, where we received one glass of champagne then sat around because there was nothing to do. We ended up heading back to Paris early because everyone was bored.
I would recommend in the future, the tour should be what is advertised. If that is not possible, then a notification should be sent to the customers or a discount provided. Also, if we would have gone straight to the first processing facility then been given 2 – 2.5 hours for lunch and exploration of the city before going to the final vintner, we would have had time to enjoy the city and the trip instead of being rushed to a place where there was nothing to do. I would recommend better communication and logistics in the future.
Great show. It would have been nice to know we were going to walk 2 blocks in heels to get to the buses to start the tour or have the buses pick us up.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2014 Viator, Inc. 330251b All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.