picked up way too early. left at the wharf for over an hour in the cold. then told we were on a bus not a boat to freemantle even though everyone expected the boat trip. saw nothing on the way down. got to rottnest. waited ages for a bike. then waited ages for snorkelling gear only to be told in the end we should go to the local shop and get it from there as they weren't using their stuff much. treated like cattle not people. went to the store and had to put money in for snorkelling gear that was already paid for!! late start and then expected back onto the boat at the scheduled time only to be left for ages waiting to leave. got back to freemantle and left the tour fully disgusted. will never book through viator again.
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