The driver showed up two hours early (10pm). I arrived at my hotel at 11pm and told he was there. I said he was not supposed to be there until midnight, but I ran up to my room to get around. I came down and told him I was ready to go, but he made me wait until 12:20 before we left!! I was NOT happy
I was picked up at the airport on time by someone with a sign who spoke English. I was handed over to several different people and ended up in a car by myself (instead of a shuttle bus) that took me to my hotel. Great experience unlike my departure experience!