San Francisco, California
This was my wife's 65 birthday gift, a weekend in San Francisco, room at the Westin, enjoying great restaurants in different sections of the city. The two day Hop on, Hop Off tour was a disaster, continually off schdeule. We called the company several times and was assured that the bus would be at the location shortly, the bus was always, 30 or more minutes late. Several times we would be standing on the corner, waving our hands, the the bus would just pass us by. The second day was the last straw. We had lunch at the Slanted Door in the Ferry Building, I checked the schedule called the company to verify the time and stop location and we proceeded to walk to the Alcatraz Stop. The bus never arrived so I called the company again to confirm the time and location. The agent assured me that a bus would arrive within 30 minutes. After waiting another 45 minutes, I called again. A bus would be there shortly I was assurred, and in fact one did arrive, however, that bus was only going to their headquarters, not to Union Square were we departed from. The bus driver said he was finished for the day and suggested that we take the street trolley at our expense. So we did that, trying to enjoy the rest of what should have been a special weekend. It is one thing to be late, another to just lie about services that they advertise to provide. I don't know how this company can stay in business. I would not recommend this company. This was a two day disappointment for us.
© 1997–2014 Viator, Inc. 330250a All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.