We took the combined bus and boat tour on Thursday, January 10. While the tour guides(no association with Viator), were adequate, we were very dissatisfied with the logistics. We were not told until the morning of the tour, where to get the boat in Bayside Park. We were not told at all where to pick up the bus. I called the office for this information after the boat trip. There was no time between the boat and bus ride for lunch. The bus picked us up at 1:00. The boat trip ended at 12:45. The bus was from another tour company. We had to ride around for 50 minutes on the bus dropping people off from the previous bus tour and then pick up additional people for the current bus tour before our tour began. This is time we could have spent having lunch. We were allowed only 20 minutes in Little Havana because the bus had to get people to the boat for their tour at 4:00. Viator gives the impression that they are running the tours when in fact all they are really doing is contracting out their customers to ride on boats and buses giving general tours to anyone. I will not recommend this company to anyone else.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2015 Viator, Inc. 330209 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.