Washington D.C., District of Columbia
I wrote you a letter outlining my disappointments - the worsst was not knowing I had to bring my confirmation with me! I had all of the info from you, but never saw mention that I needed THE confirmation. I was told there were no places in the Train station in D.C. to retrieve my confirmation off the computer. I would have to go to Kinko's blocks. When I could not find Kinko's I went into the Hyatt Hotel, where the gracious staff got my confirmation off their computer. All of this took 1 1/2 hours of our day! When we finally got on the guides were wonderful! But, we had only 2 short rides; it was Saturday of Inauguration, and yes, it was crowded. But we spent far too much money for 2 short rides. I cannot recommend you.
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