This was an awesome tour. Tour guide, Greg, was familiar with the area and shared lots of personal insights. The views were gorgeous - and we had a lot of different views. It was a nice, relaxed tour. They also worked well with what worked into our schedule and things were very flexible. A little pricey, but we felt it was worth the money spent.
San Francisco, California
The places we toured themselves were neat, but we hope no one else has the same experience with this tour operator. The whole day was chaos...we confirmed our reservation and pick up at our hotel 2x before the day of our tour. Even the morning of the tour, we called after the time we were told to be waiting outside...they still confirmed someone was coming for us. After an hour of waiting outside and less than 1/2 before the tour started (the time we were told to be at the tour office) we called again to find out what was going on. We were told there was a mix up and we were to take a cab and they would pay the fare. We were approx 1/2 hr away and would never make it there by tour time. They wanted us to switch our tour day which we couldn't do. Then they said they would hold the tour for us. We did eventually get a cab and got there late (they did pay the $60 cab fare). Everyone was frantic and we were rushed around not really knowing where to go or what was going on. We finally got on our bus to Alcatraz...we were dropped off and told the tour guide would be back to pick us up at a certain place/time. 15 min after appointed time another bus/driver came but we didn't even know if that was the bus we were to get on. No one else in the group seemed to know what was going on either. We got on that bus and were taken back to the office to get new tickets for the Muir Woods/Sausalito part of the tour (with yet another guide). As we were leaving there, we were stopped and told we need to change buses! That tour guide was good, but didn't give people any chance to be late with getting back to the bus. We did get a ride back to our hotel 1/2 hr away. It was a long chaotic day even though what we got to see was good. We did find out that 3 people just didn't show up for work so everyone else was trying to pull that weight. It just would have been nice if they would have communicated with us how things worked.
Some content licensed under a Creative Commons Attribution 3.0 License.
© 1997–2015 Viator, Inc. 330219 All rights reserved. Viator is a registered trademark of Viator, Inc.
is a Service Mark of Viator, Inc. Travel with an Insider is a Service Mark of Viator, Inc.
Use of this website constitutes acceptance of Viator's Terms & Conditions.