All was well after we pointed to our names on the representatives clipboard. Although a bit chaotic we arrived at our hotel from the port with no problems.
We had planned our trip to Italy around seeing the Pope. On the morning of the "Tour?" we had arrived early in order to be sure we were in the Viator designated meeting place. Upon arrival there were others lined up in the free ticket line but not too many at that time. We however, patiently waited for our guide. After awhile others who were also to be in our tour group had arrived at the same meeting place. Eventually the crowd swelled around us, the lines grew and number of those in our tour all increased. We had all come to the meeting place. Unfortunately for us, the guide NEVER came. Someone in our group had spotted a small flag (I can't remember which.) and approached that guide who would not allow us to join his group because we had to check in with the Reps. in another location in the square. When we found them we were told that our tour had left, we were given tickets, the same as those that were free and were told to "Try to find a seat". I can't tell you how upset, disappointed and shocked I was to be directed in that way. I will never again book a Viator tour and will be sure that my review of this tour is sent to all who would like to know. This tour was a total waste of time and money. You provided us with nothing. Had I arrived at the Vatican late with a freely given ticket I would have had the same seat. You ruined my Rome trip!!! If I could rate this tour a ZERO minus, I would.
You should be ashamed to sell this as a tour of any value whatsoever.
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