Queenstown, New Zealand
Whilst we very much enjoyed our trip we were displeased with the service from and price charged by Viator. Viator took around a week to confirm our place on the cruise and we were ultimately advised that there were no double cabins left but that we could have a quad cabin to ourselves with shared toilet etc., facilities. We were happy to accept this but were surprised to find we had been overcharged. We expected to pay NZ$1,312 (circa £740) for the two of us for a twin cabin with private facilities and on being put into an inferior cabin with shared facilities would have expected to have been charged the rate for that cabin being two times NZ$436 i.e. NZ$972 (circa £550). However we received a credit back of of £35.00 and consider that we have been short changed by Viator to the tune of £175. S A Silcock.
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