London, United Kingdom
Bear in mind, we booked this trip through Viator in February for a Downton Abbey tour in August. The company that Viator subcontracted with to actually provide the tour lost our reservation. This required us to call both Viator and the subcontractor seven or eight times the day before the scheduled tour. On the day of the tour, the subcontractor driver showed up late in an under sized car. Worse yet, we were told our private tour was now to be shared with another couple. The other couple were pompous and made it known they were not happy. The next six hours inside the car were not happy ones.
On the positive side, the driver was informative and the Highclear Castle and grounds were everything we had hoped to experience.
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