The overall experience of being in Morocco was amazing! However, i am sorry to say that the tour left a lot to be desired, primarily due to the fact that it was conducted in Spanish (when I signed up for an English tour :(. Of the 29 of us on the tour, 24 were native Spanish speakers. The 5 of us wishing to have detailed commentary, or even explanations of our agenda in English, were very much "in the dark" throughout the tour. The tour guide spoke poor English and would throw in half of a complete thought or phrase in English every several minutes after his Spanish commentary. This is an extremely critical point to review with the tour operator before signing up other English-speaking clientele for this tour.
I have traveled extensively and got the basics in Spanish, fortunately. The other really off-putting experience was in Marrakech where we spent a full 2 hours listening to a sales pitch in a pharmacy, observing our guide receiving his "kickback" following the group's purchases. Time wasted and offensive...I was also very disappointed by the transfer assistant who picked us up at the hotel, did not announce her name, nor the plan for the morning until nearly 2 hours into the trip toward the port and multiple hotel pickups later. Strange!
All that said, the local guides and the optional shows made the trip worthwhile. We all agreed that the amount of moving around was excessive, so perhaps reducing the trip to Marrakech, Fes and Casblanca would be a more manageable, pleasant flow.
Despite my constructive commentary, I would consider future bookings through Viator due to the ease of the process. I would only ask that you provide more historic knowledge to your team so that they may fully educate customers on the reality of what each tour offers, rather than simply the high-level points that can be found online.
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