Lulu W

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Lulu W

Lulu W




Kyoto, Japan

My Rating
1 star rating: I do not recommend this

My Review

The tour itself was great -- but it was a bit of a logistical nightmare since our guide did not wait for us in the area that was clearly specified on our instructions. We arrived a good 15 minutes early and were waiting exactly where we were told, which was down a set of stairs and out of sight from the street level. Our guide waited at the top of the stairs instead, and when the other four people in our group arrived they left without us (presumably they arrived shortly after she did, otherwise they too would have gone down the stairs to wait).

Our guide did not bother to look around before departing on the tour (if they had, we would have been very easy to spot!) and did not try to ring us. When we still didn't see our guide five minutes past our meeting time, we walked back up to the street level and to look around but by then the group had already left. Finally, 30 minutes and several expensive international roaming calls later, we tracked down our guide, who admitted that she was in error.

Again, this is not to discount the wonderful tour and activity -- which we thoroughly enjoyed. If I were to rate that alone, I'd give it 4-5 stars. Nevertheless, we were not happy about being told to arrive in a very precise location, doing exactly what we were told, and then being left behind when the guide decided to meet in a different location -- hence my low rating.

Note from Viator
Note from Viator: Thank you for your review. We apologize for any inconvenience you may have experienced during your tour. We have contacted the tour company and have addressed your concern with them. Thank you for helping us ensure the quality of our tours.

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