Our tour guide was AWESOME!
I took my parents (who were visiting from out west) on a tour of Montreal, since I haven't had the chance to see much of it myself, and we learned quite a lot and got to see some amazing things. I appreciated the tour guide and the photo stops, but this tour was certainly lacking in many respects and didn't live up to expectation.
1. This was billed as a 3 hour tour, but we were back at our hotel after 2.5 hours.
2. The bus wasn't as clean as it could have been, and the windows weren't washed, meaning that we couldn't see as much of the city sights as we wanted. On the website this is billed as a tram tour, and so being in a bus -- that wasn't heated very well -- was a disappointment.
3. Since we still had 30 minutes left, I felt like we should have been able to take more photo stops at Old Montreal, or perhaps stopped at a few more churches that were pointed out to us.
4. It would have been better if our tour guide weren't also our driver, as I was apprehensive about asking questions whilst the bus was moving for fear of distraction.
It's an easy way to see the city; our tour guide's sense of humour was right up my alley; the hotel pick-up and drop-off was great and very convenient; and we learned a lot about the city in a short amount of time. That said, I wouldn't go again unless we were a) guaranteed the same tour guide; b) guaranteed a different route; and c) guaranteed the full 3 hours with more photo stops.