We really enjoyed the itinerary so no complaints there, and the tour guide was very informative, so no complaints there. What your clients need to understand (and what I didn't realize) is that Viator is merely a broker and arranges your tour with a variety of tour companies. The tour company that managed our booking did a very poor job of providing information. We managed to ask enough questions for clarification so we didn't miss out on a thing, but others weren't as fortunate. Be sure to read your itinerary because they will not "take care" of you. But, I highly recommend the itinerary.
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