San Diego, California
We are completely dissatisfied with services offered by Lux Bus America...
-we had been promised door to door service but had to pay a taxi from Best Western Bayside to Holiday Inn.
-driver wasn't interested in passengers and never talked to us
-on arrival in Anaheim we finished off in a dark underground parking lot and did not feel secure. We were told by the driver of a small van to get our luggage out from the larger bus and come with her without any explanation. We were crammed into a small bus and were not told where we were going. The driver decided to act like a guide and never stopped talking but we could not hear in the back seat since there is no loudspeaker system. Driver wanted to leave us at another hotel in Hollywood and we had to argue to get dropped off at Best Western Hollywood Plaza. We feel that we should be reimbursed as the service was in no way what had been advertised.
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