We immensly enjoyed our Half-day Normandy Beaches tour. The guide was knowledgable, courteous and answered questions from all guests regardless of its importance. We learned more from his professionalism than I ever did from studying the D-Day event.
If any changes need to be made to this Half-Day event, it would be the notification (call) to your agency about the pick-up place and time. We had to call the agency four times in order to get to talk to someone. The first call (after 9:AM) was not answered. The second call, about an hour later, we were told to call back after 11:00 AM. The third call about 11:00 AM we finally got to talk to an agent but she put us off until 1:00 PM. By this time we were within the 24 hour deadline that you imposed. Finally, though, we were able to talk to someone and give them the information (which you already had) of our pick up time and place. This process within you agency need some tweeking.
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