Las Vegas, Nevada
The tour was good, the helicopter pilot was very informative and we saw amazing views. The stay at the ranch was nice, however, the details of the trip were a bit disorganized. I had difficulty confirming a pickup time from the helicopter company and had difficulty getting a response from Viator on why the helicopter company didnt have record of my prepaid reservation. I never did receive responses to my several emails, however, eventually found a phone number to call, and was able to get it confirmed. Upon checking in, the people ahead of clearly had their reservation correct as they confirmed meals included etc. When we checked in they made it sound like they were doing us a favor to include meals, however, it was clearly included in the reservation I made...Upon landing at the ranch, evidently there was confusion on whether we were supposed to be staying overnight. According to the ground crew and the pilot, we were supposed to heading back to Vegas the same day, however, I had to prove to them that we were booked to stay overnight...after phone calls and waiting they determined we were supposed to stay overnight. Of course, I am guessing that since they expected us to leave without staying overnight, they didnt plan for us to leave the next morning and therefore couldnt fit us on the morning helicopter return flight, we end up having to wait an additional 3 or 4 hours at the ranch, with little or nothing to do until they had available space on a trip back. The trip was amazing and worth the dollars spent, just disappointed in the organization.
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